TalkMoor Counselling Privacy Policy

Our contact details 

Name: Tracey-Anne Phipps

Address: Bovey Tracey Community Centre, Station Rd, Bovey Tracey, TQ13 9AW

Phone Number:07939 65448

E-mail:talkmoorcounselling@gmail.com

Date of Policy:  10th February 2023.

The type of personal information we collect 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

• Initial assessment information 

• Anonymised session notes 

How we get the personal information and why we have it

All of the personal information we process is provided to us directly by you for one of the following reasons:

• To allow you to talk to us about the issues that you are struggling with.

We use the information that you have given us in order to 

• Help us to support and work with you on your struggles

• Signpost you to more appropriate support if necessary

We may share this information with

• A court of law if required to do so.

• Appropriate professionals if a safe guarding incident occurs

• A supervisor (anonymised)

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting TalkMoor Counselling in writing.

(b) We have a contractual obligation.

(c) We have a legal obligation.

How we store your personal information 

Your information is securely stored. Any paper copies are kept securely in a locked box and all computerised data is password protected. All session notes are anonymised. 

We keep your personal data and session notes for 7 years. We will then dispose your information by shredding any paper copies and deleting any computerised data.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at talkmoorcounselling@gmail.com, if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at talkmoorcounselling@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk